The standard booking time is at least 24 hours before the start of the ride (boarding time).

If there are less than 24 hours before your ride, please contact us by phone or WhatsApp listed on the homepage. We will try to find a solution.

Yes, you can book and pay for a ride for another passenger. Please provide their information accurately in the booking form:

• full name;

• phone number;

• for arrivals — flight number.

In this case, contact our managers via phone or WhatsApp. We will design a route of any complexity based on your preferences.

Our specialists will select the best option or develop a custom route for your request. Contact us by phone or WhatsApp and we will find a solution.

If you are transporting oversized luggage (wheelchair, skis, sports equipment, etc.), please:

• indicate it in the "Additional Information" field when booking;

• or contact us by phone or WhatsApp.

This allows us to arrange suitable transportation in advance.

After the prepayment is received, you will receive a confirmation email with your booking number, route, and conditions. If the email does not arrive or contains errors, please contact us by phone or WhatsApp, or via email.

Meeting points depending on your arrival:

• Airport — at the exit of the arrivals area;

• Train station — meeting point arranged in advance;

• Sea port — at the exit from the pier or port;

• Hotel — at the main entrance;

• Private address — at the entrance.

The driver will hold a sign with your name. If needed, you can contact us by phone or WhatsApp for assistance.

Contact our support team by phone or WhatsApp, and we will communicate with the driver promptly.

No action required. Our drivers track flight and train delays. No extra costs apply. You will be met without fail.

Stay near the meeting point. If necessary, contact us by phone or WhatsApp — we will help.

Yes. You have the number of our 24/7 support service. Keep your phone on and contact us by phone or WhatsApp if needed.

Check the meeting signs and wait at least 15 minutes. If the driver does not appear, contact our 24/7 support by phone or WhatsApp.

Yes. Contact us by phone or WhatsApp or email support@fixtransfers.com. Changes more than 48 hours before the ride are free. Upgrading the vehicle class increases the cost. Less than 48 hours — contact us by phone or WhatsApp, we will try to assist.

To change or cancel your booking, contact us by phone or WhatsApp or email support@fixtransfers.com.

Changes can be made at least 48 hours before the ride. Cancelling the ride less than 168 hours in advance is not possible.

If cancellation is made more than 168 hours before the ride, the prepayment is fully refunded within 5 business days by the same payment method. If cancelled less than 168 hours before, prepayment is non-refundable.

For delayed flights, trains, or buses, waiting is free and unlimited. After arrival, the driver waits up to 1 hour for free. After that, additional charges may apply.